Refund policy

Our promise: love it or we fix it

Every order includes a free design proof, and nothing prints until you approve it. If your ornament arrives damaged, defective, or doesn't match the proof you approved, we'll remake it free or give you a full refund, whichever you prefer.

Custom-made items

Every Good Boy Gift Co. product is made to order with your photo and text, so we can't accept returns or exchanges for change of mind, for details you approved in your proof, or for photo quality you approved in your proof.

Damaged, defective or misprinted items

If your order arrives damaged, defective, or doesn't match the proof you approved, email hello@goodboygiftco.com within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, whichever you prefer.

Lost packages

If tracking shows no movement for 10 business days, contact us and we'll help locate it or send a replacement.

Please contact us before sending anything back

Don't mail items back without emailing us first. We'll take care of everything by email.

Cancellations

You can cancel for a full refund any time before you approve your proof. Once you approve it, your ornament goes into production and can't be cancelled.